Terms and conditions
Cancellation Policy – Appointments can be cancelled up to 48 hours in advance. Money will not be refundable for cancellations made within 48 hours of the appointment start time. We understand exceptional circumstances can sometimes arise – rescheduling/refund will be at our discretion within 48 hours of the appointment.
Cancellation by us – If we need to cancel for any reason efforts will be made to alert the client as soon as possible, and rescheduling/refund will be offered.
Coaching Packages – Can be used for one year from date of purchase.
Gift Vouchers – Are non-refundable and non-transferrable. They are valid for five years from date of purchase. Please note that we will do our best to accommodate the participant's schedule but will need at least three weeks notice before sessions are booked. If the need is urgent we will do our best to accommodate the session at short notice.
Group Coaching – Minimum group numbers apply. Group coaching will be cancelled and money refunded if minimum booking numbers not met.
Services provided – Career coaching services are provided where the client and the coach work in partnership to help the client articulate and achieve their goals. No guarantees are made in respect of any external outcome such as successful interview outcomes or invitation to interview.
Geographical coverage – We coach clients internationally, with a particular focus on the Irish and UK markets.
What personal data we collect and why we collect it
Information collected automatically
When you visit our website, we may collect information automatically from your device. The data we collect may include information like your device type, browser, general location and IP address. We may also collect information on how you used the website, like what pages you accessed. We collect this information to understand how to improve our users’ experience.
Some of this information may be collected using cookies. If you want to opt out of cookies you generally can set this on your web browser (although some websites require cookies to be enabled to work).
Information provided by you
If you fill in a contact form on our website the contact details and message you provide are sent to us to allow us to respond to your enquiry. If you book a service on our website, the information and documents you provided are also stored to allow us to provide that service to you.
How do we process your data
Your name, email address and other contact details may be used to manage our communications with you. You can opt out of any marketing emails by clicking on the unsubscribe link in the email.
Who we share your data with
We may share your personal information with third party service providers who provide data processing services to us to support our website or the services we provide to you.
We do not sell your data to third parties.
International data transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. Our third-party service providers operate in both the EU and the United States. This means that when we collect your personal information we may process it outside of the EU.
We retain your personal data while there is an ongoing business requirement to do so. We will not retain your personal data for longer than is necessary.
Your Data Protection Rights
Please contact us if you would like to update, correct or request us to delete any of your personal information. You can contact us using the contact details below.
You can opt out of any marketing emails we send you using the unsubscribe option on the email.
We may occasionally update this policy.
If you have any complaints about our processing of your personal data please contact us using the contact details below. You also have the right to lodge a complaint with the Irish Data Protection Commission if you are unhappy. Details on how to lodge a complaint are provided on the DPC website.
Last Updated March 2021